Background
Following a significant organisation restructuring and a failed attempt to hire critical positions in a team, our FTSE 100 client needed consultancy support to rapidly scale up a new Cyber Security Function covering several key skill sets to service their business units and projects.
The client was previously under the assumption that UAT was due to begin as per the project plan. In actual fact, System Integration Testing had not yet begun, meaning the programme was significantly behind schedule. Dukebridge therefore took on additional responsibility to reschedule and re-plan the project with the aim of meeting the original go-live date.
Challenge
Whilst the long-term objective was to build the Cyber Function predominantly with permanent resources, the critical nature of work meant that consultancy support was required to provide essential business support and Cyber Security advisory services. A total of 44 Cyber Security resource gaps were identified and needed to be successfully filled with the capable resource to satisfy critical Cyber Security requirements. Capability gaps ranged from Senior Cyber Advisory Consultants, Architects, Engineers, Project Managers, SOC Analysts and Identity & Access Management Specialists.
Solution
Dukebridge were selected with three other consultancies to build the team, including a Big Four consultancy organisation and a well-established consulting firm that had been working with the client in this area for months prior. Immediately upon winning the work, Dukebridge established strong working relationships with the client’s senior Cyber leadership team to identify and advise on capability gaps and resource requirements clearly. We then engaged our specialist resource team to provide expertise in each area. Once our teams were deployed, Dukebridge’s centralised PMO and Service Delivery function created specialist teams to provide greater value to the client through process efficiency/improvement working groups.
“Immediately upon winning the work, Dukebridge established strong working relationships with the client’s senior Cyber leadership team to identify and advise on capability gaps and resource requirements…”
Outcome
Our specialist Cyber Security resource function successfully filled 36 of the original 44 open role requirements. Specific praise was handed to McGregor Boyall’s proactive approach to building client relationships and ability to maintain high-quality resources with the required volume. Additionally, every resource completed the robust client onboarding/compliance process within the 1-week SLA.
Finally, McGregor Boyall received feedback from every client stakeholder (6 core key client hiring managers), indicating that Dukebridge outperformed other suppliers on the project in terms of quality and quantity and has been described as the “go-to” supplier of choice.
